![]() Try running the automated audio troubleshooter in the Get Help app. If you’re still having problems, go to Solution 1. Select Start test to test your microphone. Try turning off any special Audio enhancements. The levels you'll use will vary depending on the amount of background noise and on whether you're using the mic that’s built into your Surface or an external mic. Make sure that "Allow apps and Windows to use this device for audio" is allowed.Īdjust the Input volume sliders until your mic is recording at the levels you want. In Sound settings, under Input > Choose a device for speaking or recording, select the down arrow and then select your desired input device. Make sure the desired input device is selected. If people have trouble hearing you when you’re using the mic or if you have trouble recording sound, try adjusting your mic settings: Try listening to the same recording on a different device. ![]() If the sound quality coming from your speakers or an audio accessory isn't good, it's possible the audio recording itself isn't of good quality. You may need to adjust the volume level in more than one place. Volume controls in apps and on accessories such as headphones and external speakers may work independently of the controls built into your Surface. If you raise, lower, or mute the setting in one, the volume level in the other will change, too. The volume button on your Surface and the desktop volume setting in the taskbar work together. To learn more about adjusting volume levels, check the info that came with your accessory or go to the manufacturer's website.Īpps: Some apps have a volume control within the app. Keyboard: If your Surface Type Cover or keyboard has volume keys, press the volume-down, volume-up, or mute key.ĭesktop taskbar: In the desktop taskbar, select Speakers, and adjust the volume control up or down.Īudio accessories: Adjust the volume on the headset, speakers, phone, or other audio accessory or adjust it in the software included with the accessory. Volume button: Press the volume button on your Surface to adjust the volume up or down. You can control the volume in several places: Make sure that you've adjusted volume levels in the right places. If you're using Surface Dock while trying to listen to audio, see Troubleshoot Surface Dock. ![]() Make sure accessories that use Bluetooth ® wireless technology are paired correctly with your Surface. If the connection is secure but you still can’t hear sound from the accessory, try using different cables.Ĭlose all audio apps, then remove any accessory cables from your Surface and the accessory and reconnect them. Note: In some cases, when an audio device like a headset or speaker is connected to the 3.5mm jack, the audio device may not be detected right away. Disconnect the Surface Connect cable, then reconnect it to re-detect audio devices.Ĭheck that the cables connecting your Surface to the accessory are plugged in securely. In Sound settings, under Output > Choose where to play sound, select the down arrow and then select your desired output device. Make sure the desired output device is selected. ![]() If you can hear sound from your Surface speakers but can’t hear sound from an accessory, make sure the accessory is working and is connected properly. If you're not sure where the speaker and mic openings are, see Surface features. Make sure nothing is obstructing the speaker and microphone openings on your Surface, including screen protectors or decals. Solution 5: Restore or reset your Surface If you're having trouble with the sound, volume, audio playback, or recording on your Surface-or if you're having trouble with an audio accessory like headphones, external speakers, or a mic-here are some things to try. Note: Some products might not be available in your country or region.
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